Category Archives: Communications

Fully Functional 3CX Cloud-Based Telephones

Beyond the frustration of having a poor landline connection, a lack of satisfaction with your telephone system can cost in productivity and loss of business. If you understand the issues all too well, then take a look at the MGA Crane Hire recent experience.  They now have fully functioning 3CX cloud-based VoIP telephones on site.

MGA Crane Hire is a client-focused business, providing a one-stop-shop for lifting requirements. The company has excellent levels of quality, safety and service and is one of the leading providers of mobile crane hire and contract lifting services in the UK.

Based at an old scrap heap site in Manchester, the only internet is via a fixed-line connection operating at a maximum of 1Mbps download speed, and 0.5Mbps upload speed. Slow, intermittent, unreliable access is not adequate for the extra load demanded by modern phone systems. Reliable call quality and flexible call handling are business-critical for MGA.

Gareth Tinsley MGA Business Development Manager comments, ’As a trusted partner for our IT support, we asked Cirrus IT services to help us find a solution to our telephony issues. We are delighted with the results. The new phone system offers the reliability and flexibility to take extension calls wherever we go.’

Cirrus created a 3CX based solution using a 4G mobile internet connection with a 3CX Session Border Controller to deliver a VoIP system to connect fully functional 3CX Cloud Based Telephony.

Most VoIP systems will not work reliably over a 4G connection, but the 3CX SBC provides better connectivity between the Cloud-based telephone system (PBX) and the site. A 3CX based solution delivers a fully functional VoIP system. The new system has the flexibility and reliability to decrease the phone bill, provide free inter-office and site calls and offers the ability to take calls wherever!

If you would like to know more about the Cirrus ITS advanced 3CX qualifications and extensive experience of 3CX systems, then please get in touch. Whatever your industry, however many telephones you need and whatever the telephony issues, we are happy to help you to find a working solution.

If you spend a few thousand pounds on a telephone system, how much do you expect to pay everytime you add a phone to it?

If the answer’s £0 then you need to speak to us!

The biggest telephone system suppliers, such as (but not limited to) Avaya, Cisco, Mitel, Samsung & Panasonic all charge device license fees for each phone you connect and in most cases for each SIP trunk you add to your system too.

Sometimes the device licenses are as expensive as a modern IP phone so you pay twice every time you want to add an extension, once for the phone and once for the license.

Our solution is different, you’re not tied to a single brand of telephone, you don’t pay for licenses for adding devices and you don’t pay to add SIP trunks either.

You also get all of the useful features that the others offer with a few extra ones thrown in too:

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It’s here!! The IQ PBX business phone system

Here at Cirrus IT Services we are proud to announce that the IQ PBX small to medium size enterprise phone system has landed in our product portfolio.

You’re probably asking what this means for you? Well it means that there is a new easy to use, cost effective, slim line phone system ready to be installed in your business that will support all of your day to day connectivity such as voice mail to e-mail, ISDN, PSTN, Mobile and SIP connectivity, Call Queuing, Auto Attendant and many many more, you can even send SMS messages (texts) from your desk phone and add Skype integration as standard.

Unlike other phone systems you don’t need to buy licenses to add phones or SIP trunks in the future, once you’ve bought the system, you can grow your business safe in the knowledge that your communications platform will grow with you, without adding further costs.  Compare this to Avaya, Cisco and Mitel systems and you’ll see the massive savings that can be made without sacrificing features or functionality.

The IQ PBX also has its own Call logging software, Inbuilt call recording over all lines, Hotel reporting software and soft client software that connects to your desk phones.

You can utilise any SIP compatible IP phones with this system but we recommend the IQ TX150 and IQ TX170 handsets which are designed to work best with it or you can use any Yealink phones, as we offer a lifetime warranty on most Yealink models.

To find out more about the IQ PBX please click the link or get in touch with us at Cirrus IT Services and we will be more than happy to help, we can even provide an on-premises demo for you to see the benefits for yourself.

Send Us Your Telephone Bills!

I’m afraid we can’t pay them for you, but we will try our best to reduce them!

We want to offer you a better service first and foremost, but we also want to save you some money along the way too.

First check and see if you’re tied into a contract with your current provider and if so find out when when that expires.

Send this information to us along with your most recent few business telephone bills so we get a good idea of what services and destinations you call and the prices you pay for these calls and services.

You can send us your bills by Email (as a scanned attachment) to info@cirrusits.co.uk or by fax to 0330 3500 253 Continue reading

Benefits of the small ISP

It’s about far more than price

Benefits_InvoiceUnderstandable Bills

Lots of big companies make significant profits hiding behind complex bills. Either so that you don’t realise that those “bundled minutes” aren’t actually being consumed, or the fact that your calls are incurring other costs which you weren’t aware of because like most people, you didn’t read the small print (eg connection charges).

Benefits_Daily_InvoiceDaily Itemised Billing

For much the same reason as above, large companies prefer monthly or quarterly billing, and only then do they present to you a “summary” of what you have been spending your money on. We on the other hand provide an online platform allowing you to see full itemised billing, no matter how short the call was.

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Outbound SMS

SMS_IconA rapid and cost effective communication tool

Our SMS platform has been designed as a convenient way to send SMS text messages using an online interface for businesses, large and small. SMS provides a very unique and fast communication tool that will reach the consumer wherever they are. It is a tool that if used correctly can gain instant responses, making it ideal for status announcements (eg we’re aware of a fault), or a call to action (eg your MOT is due, book it now). Our platform is capable of sending thousands of messages a minute via premium carriers from the UK. By using premium carriers messages are delivered quickly and reliably across the world.

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