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Problem free IT

Imagine a day of your valuable time fully focussed on the day-to-day running of your business. Would you put worrying about IT issues on your ‘to do’ list?

Adding value to your business is your focus. Reliable, predictable support costs are central to your business planning and cash flow. Guaranteed service level agreements (SLAs) guarantee you get what you pay for.

Comprehensive IT Managed Service & Support makes the difference.

Your staff need responsive, stable, high-performance business technology.

Can your staff work without access to PCs or laptops?

What if data is stolen or confidential information passed to competitors? How much would this cost you?

Would your business cope without an internet connection?

What if something went wrong with emails?

Trustworthy Managed Service Providers monitor your infrastructure and proactively resolve issues to stop the drop in performance or faults. Get problems fixed before you even knew they existed.

Your competitive advantage is essential.

As well as essential best practice in the fast-moving IT environment, your dedicated team of experts are aware of areas that offer a competitive advantage.  You can rely on Managed Services & Support staff being fully current and focussed on IT cloud solutions all day, every day.

Some tech just keeps the lights on. Other tech products and IT applications contribute directly to business success. A Managed Service Provider helps you spend more on the areas that matter most resulting in a better business.

The best road-map guide

Planning changes in your infrastructure with expert help is one of the best ways to ensure your business resilience. You don’t want to pay for over expensive on-premises equipment on your route to success.

Suitable for IT Managers and Business owners alike

IT professionals face more business pressure than ever before as threats to networks emerge daily. Managing IT inefficiencies are stressful enough without preventing data breach and monitoring infrastructure threat. A compliance audit is also high on the priority list since GDPR. Some tools allow you to manage, monitor and secure your network remotely. A state-of-the-art comprehensive security platform collects intelligence across millions of sources to alert issues before they occur. You can get the information presented to you as an actionable list so that you can work smarter.

If you want to see a full guide of all the features, you can read more here:  https://www.cirrusits.co.uk/managed-service-support/  or contact us to discuss your specific business requirements. We look forward to hearing from you  https://www.cirrusits.co.uk/contact-us/

Trouble with your Internet Connection?

Having trouble with your internet connection? We know just how frustrating this can be. It happens from time to time. Finding out what’s going on is vital to your business operation. Being able to fix it quickly is even better.

Checks that you can do

Strange as it sounds, start by checking your network connection. Sometimes what might seem like an internet network problem is simply a network connection that’s been unplugged by mistake. Check that any Wi-Fi access points, routers or modems have power. Look for the simple answers first. You never know who has been looking for a spare plug!

You can also check to make sure that your devices are trying to connect to the right access point. Remember that if you change your access point authentication password, you’ll need to update all your devices. Think back to the last time you used your device, laptop, tablet, etc. Has the password changed since then?

And finally, check once and then check again. We regularly get support email requests, only to receive another one a few minutes later says ‘Oops, sorry, my mistake!’

Still no network?

Ok, so you’re sure everything looks right but still no network? It’s finally time look at your Internet connections. And the good news – if you are one of our internet connectivity customers, we have a new handy tool for you to check if there are any network wide issues that could be affecting your services. Use another device like a mobile phone or tablet to visit our status page:

http://status.cirrusits.co.uk/

The Internet

The next step is to see what your Internet connection looks like. We know people hate to hear this, but – unplug your router or modem, wait for a minute and then plug it back in. If you call us, we’ll have to ask you to do this anyway. Sometimes devices just need to reset themselves and this is the quickest and easiest way to do it. If you’re still not on the net, please log it with us.

Internet running, but still slow?

If your Internet is running, but it’s being slow, you can now run a speedtest that will automatically record the results in your account.

http://speedtest.cirrusits.co.uk

Please note that this page only works if you have your internet connection through us, if not you will see something like this screen instead:

At Cirrus ITS the team are always happy to help. You can log a support request with us at any time here:

https://support.cirrusits.co.uk

How to achieve business growth with excellent customer service – all at the same time

Are you limiting business growth to match operational service capacity? Achieving 100% positive customer feedback month on month isn’t easy. How do you grow your business without growing your overheads? How do you meet an increase in demand without additional staff costs? Boosting enthusiasm with new talent while retaining upskilled current staff is a reality at Cirrus IT Services. A new apprentice has brought a renewed energy to our team. Engaging with community projects has also had the same effect. In a series of blogs, we’ll feature the people, the places and the community organisations that we like to support. This Blog is written by our talented young apprentice Tom. In it, he shares his thoughts on Teamwork, Young attitudes to IT, Apprentices and customer service. Tom explains that teamwork in an IT-based workplace is of utmost importance. Continue reading