Category Archives: Uncategorised

Reliable WiFi Indoors and Out

Does your organisation want to offer all your visitors easy access to reliable WiFi? From the high street to market day shoppers, park run crowds to community centre gatherings, the general public are now all looking for straightforward online access.

Award-winning Shackletons Home & Garden Centre always challenge themselves to source their high-quality lifestyle products. Exceptional service standards are at the heart of everything. They wanted to offer their customers the opportunity to browse online – both indoors and out.

Tom Elliott at Shackletons explains, ‘We needed a reliable, secure WiFi system to provide a Guest WiFi Network, access for every Electronic Point of Sale EPOS device throughout our stores, as well as a suitable corporate network for our staff.’

A large site like Shackletons Home & Garden needed careful planning to provide suitable coverage throughout. Maximum signal strength for high speeds and device connections in all corners, spaces, cash desks and meeting rooms as required. Device connections on the fringes of the WiFi network always need careful consideration.

Even with many obstacles, it is possible to minimise the need to run new cabling. Large areas are no problem for the mesh wireless systems. Linking two or more access points provides a unified wireless network.

Cirrus IT Services have been a DrayTek partner and authorised reseller with qualified DrayTek Certified Network Administrator accredited engineers and lots of experience deploying solutions. DrayTek’s fantastic innovative and reliable networking products offer both fast and secure WiFi network coverage.

Mesh-based wireless is ideal for both large buildings and outdoor spaces, even when blanket wireless coverage is considered tricky to install. Simply joining mesh nodes eliminates WiFi blind spots and known dead spots to expand the total coverage.

If you would like to ask more about reliable WiFi options, then please do get in touch. Choose Cirrus IT Services for all your tech requirements. From business phone systems to business broadband, business mobiles to fibre-based ultimate connectivity options, cloud-based telephony and connections to contact centre services wherever you are. All services are backed by customer service. The Cirrus IT Services team receives 100% positive feedback from customers.

When virtualisation and a VM backup is right for your business

When reaching a decision that virtualisation is right for your business, you’ve taken lots of factors into account. You’ve looked at desktop computer volumes – laptops and remote working – the amount of storage capacity required – server capacity plans – network infrastructure and bandwidth demands. You’ve weighed up the pros and cons of all the issues. Virtualisation helps lots of businesses save money by optimising systems.

You need to shop around for the right products

Working with many businesses gives us unique insight. Our IT support team keep accurate logs of everyday problems as they occur. We have years of experience about what business managers needed most. We know that virtualisation isn’t limited to large organisations. All businesses of all sizes can benefit.

Products that help create a stable and secure working environment are the products we like best. We use a variety of tried and tested solutions. We look at the technology you already have. We help guide best-fit solutions based on requirements.

Backup operating procedures are critical, whether it’s a full virtual Infrastructure backup or a few files on a laptop. We help guide the best fit solution based on your requirements. When you’re shopping around for the right products, talk to us.

With a single virtualised environment you can perform a backup archive and recover easily and quickly. Reducing all your desktop management stresses saves both time and money. Managing, securing and upgrading centrally, makes it easier to keep your IT systems secure.

We recommend Altaro VM Backup

Altaro VM Backup feature-rich backup solution is seamless backup and restore software for both Hyper-V and VMware-based virtual machines. You can boot from backup with the assurance of the backup integrity. You have control of the rapid restore options. You set the personalised backup plan to suit your infrastructure needs. We also want to emphasise that the Altaro VM Backup affordable price doesn’t mean lack of features. You get deduplication, compression algorithms, offsite backup options and continuous WAN-optimised copies. You get a great backup solution packed with powerful performance and value.

Want to know more?

Please have a chat with us. You can call, email or complete our online contact form at any time.

We also have a dedicated Product Page here: https://www.cirrusits.co.uk/altaro-virtual-machine-backup/

Problem free IT

Imagine a day of your valuable time fully focussed on the day-to-day running of your business. Would you put worrying about IT issues on your ‘to do’ list?

Adding value to your business is your focus. Reliable, predictable support costs are central to your business planning and cash flow. Guaranteed service level agreements (SLAs) guarantee you get what you pay for.

Comprehensive IT Managed Service & Support makes the difference.

Your staff need responsive, stable, high-performance business technology.

Can your staff work without access to PCs or laptops?

What if data is stolen or confidential information passed to competitors? How much would this cost you?

Would your business cope without an internet connection?

What if something went wrong with emails?

Trustworthy Managed Service Providers monitor your infrastructure and proactively resolve issues to stop the drop in performance or faults. Get problems fixed before you even knew they existed.

Your competitive advantage is essential.

As well as essential best practice in the fast-moving IT environment, your dedicated team of experts are aware of areas that offer a competitive advantage.  You can rely on Managed Services & Support staff being fully current and focussed on IT cloud solutions all day, every day.

Some tech just keeps the lights on. Other tech products and IT applications contribute directly to business success. A Managed Service Provider helps you spend more on the areas that matter most resulting in a better business.

The best road-map guide

Planning changes in your infrastructure with expert help is one of the best ways to ensure your business resilience. You don’t want to pay for over expensive on-premises equipment on your route to success.

Suitable for IT Managers and Business owners alike

IT professionals face more business pressure than ever before as threats to networks emerge daily. Managing IT inefficiencies are stressful enough without preventing data breach and monitoring infrastructure threat. A compliance audit is also high on the priority list since GDPR. Some tools allow you to manage, monitor and secure your network remotely. A state-of-the-art comprehensive security platform collects intelligence across millions of sources to alert issues before they occur. You can get the information presented to you as an actionable list so that you can work smarter.

If you want to see a full guide of all the features, you can read more here:  https://www.cirrusits.co.uk/managed-service-support/  or contact us to discuss your specific business requirements. We look forward to hearing from you  https://www.cirrusits.co.uk/contact-us/

Trouble with your Internet Connection?

Having trouble with your internet connection? We know just how frustrating this can be. It happens from time to time. Finding out what’s going on is vital to your business operation. Being able to fix it quickly is even better.

Checks that you can do

Strange as it sounds, start by checking your network connection. Sometimes what might seem like an internet network problem is simply a network connection that’s been unplugged by mistake. Check that any Wi-Fi access points, routers or modems have power. Look for the simple answers first. You never know who has been looking for a spare plug!

You can also check to make sure that your devices are trying to connect to the right access point. Remember that if you change your access point authentication password, you’ll need to update all your devices. Think back to the last time you used your device, laptop, tablet, etc. Has the password changed since then?

And finally, check once and then check again. We regularly get support email requests, only to receive another one a few minutes later says ‘Oops, sorry, my mistake!’

Still no network?

Ok, so you’re sure everything looks right but still no network? It’s finally time look at your Internet connections. And the good news – if you are one of our internet connectivity customers, we have a new handy tool for you to check if there are any network wide issues that could be affecting your services. Use another device like a mobile phone or tablet to visit our status page:

http://status.cirrusits.co.uk/

The Internet

The next step is to see what your Internet connection looks like. We know people hate to hear this, but – unplug your router or modem, wait for a minute and then plug it back in. If you call us, we’ll have to ask you to do this anyway. Sometimes devices just need to reset themselves and this is the quickest and easiest way to do it. If you’re still not on the net, please log it with us.

Internet running, but still slow?

If your Internet is running, but it’s being slow, you can now run a speedtest that will automatically record the results in your account.

http://speedtest.cirrusits.co.uk

Please note that this page only works if you have your internet connection through us, if not you will see something like this screen instead:

At Cirrus ITS the team are always happy to help. You can log a support request with us at any time here:

https://support.cirrusits.co.uk

How to achieve business growth with excellent customer service – all at the same time

Are you limiting business growth to match operational service capacity? Achieving 100% positive customer feedback month on month isn’t easy. How do you grow your business without growing your overheads? How do you meet an increase in demand without additional staff costs? Boosting enthusiasm with new talent while retaining upskilled current staff is a reality at Cirrus IT Services. A new apprentice has brought a renewed energy to our team. Engaging with community projects has also had the same effect. In a series of blogs, we’ll feature the people, the places and the community organisations that we like to support. This Blog is written by our talented young apprentice Tom. In it, he shares his thoughts on Teamwork, Young attitudes to IT, Apprentices and customer service. Tom explains that teamwork in an IT-based workplace is of utmost importance. Continue reading