Business owners who want to streamline their businesses (to increase employee productivity) see how Unified Communications benefits business.
High-quality communications are crucial for companies. After all, inter-department collaboration and speedy ideas exchanges make effective business decisions easier.
Although phones are great, information exchange with phone, video, screen sharing, chat, and file management features is better. Many business owners now turn to unified communications.
So unified communication – what exactly does it entail?
Discover the main concepts in this article, the suggested approach and how to use unified communications in your business to help your success.
UNIFIED COMMUNICATIONS – WHAT DOES IT ENTAIL?
Unified phones, video calls, screen shares, chat boxes, and data file management in a single space make for seamless communications in numerous ways. . Unified communications platforms are ready-to-use systems operate as a cloud that’s accessible to your team members over the internet with ease.
But why consider switching your current operations to a unified communications platform?
There are several very good reasons l, but just one crucial thing to remember:
Business leaders who adopt it streamline their businesses to (increase employee productivity) by making it easier for their colleagues to interact every day.
Here are five of the key features to help you better understand how to scale your business.
FEATURES OF UNIFIED COMMS
1. CONNECTED FROM EVERY LOCATION
When connected to a unified system, employees can stay connected from every location. At home, on holiday, sitting in the office or even on a business trip to a remote island. With unified communications there is the ability to message chat, receive a call, and much more.
2. UNIFIED MESSAGES
Here at Cirrus IT Services, we know that quick messages allow our employees to handle enquiries quickly. The team can then easily switch communication mode, depending on their needs.
3. VIDEO & AUDIO MEETINGS
Whenever you need to meet, you’ll have everyone in the palm of your hand. You can join a group of colleagues or customers when you connect and speak to them via video or audio from any location.
This feature lets others know when you are online (Active), busy (Do Not Disturb), or away from your desk (Out of the Office).
HOW DO UNIFIED COMMUNICATIONS HELP BUSINESS MANAGERS?
So, what have we discovered about the benefits of using unified communications throughout Lancashire and nationwide?
INCREASES IN TEAM PRODUCTIVITY
It’s important for business owners to boost team workflow to eliminate bottlenecks and drastically improve productivity.
Using unified communication makes it easier for team members to save time by:
- File sharing quickly to remove email threads in teamwork
- Receive calls from any location
- Receive voicemails and faxes directly
- Speedily starting a single-click video meetings in an emergency
Teams with access to up-to-date tech can be more effective to get tasks done quickly. At Cirrus IT Services we find that it help us with communications challenges.
LOWER COMMUNICATION COSTS
If you have legacy phones for on-site communication they can cost more IT budgets allow.
Try looking at unified communication and turn to Voice Over Internet Protocol (VoIP) to integrate with other tools. This approach removed the need for server hardware infrastructure.
Unified comms also makes adding new users simple via an easy-to-use dashboard.
Also – thinking again about budgets – the cost of unified communications is the same every month, so there won’t be any surprises.
ENHANCE CUSTOMER SERVICE
Company success greatly depends on the quality of your customer service.
With unified communications, employees can respond to client queries regardless of their location by chat, incoming call, and email from any device.
You can also integrate CRM software for many added benefits, so that the person in charge can see all the necessary notes related to each customer to help solve issues faster.
EMPOWER A REMOTE WORKFORCE
The constant concern that we hear is about remote workers having all the tools they need.
Thousands of companies find plenty of benefits to a unified approach.
Thanks to unified comms, communication from a single platform means that all your remote worker needs is a stable internet connection. With access to your network, all the features are just like everyone else in the team.
INCREASING ORGANISATIONAL AGILITY
When you increase your team’s agility, the same follows for the whole organisation. Organisational agility is the strategic value of unified communications.
So, to see the benefits at work, you must consider a management side approach. When unified communication drives productivity, it streamlines the whole workflow, to leads to enhanced business outcomes. That’s where you really get to see the value!
Enhancing security is crucial for every business. Unified communications integrate all applications into a single platform to make it straightforward for IT teams to apply specific security policies. It’s easier for them to manage secure programs, apps, security patches and compliance updates when all applications share the same underlying system.
REALISING THE POWER OF UNIFIED COMMUNICATIONS
Streamlining is extremely important for overall performance of employees and your business as a whole.
With unified communications, you can boost customer experiences and make your team more efficient. Unified communications let teams make calls, host video chats, send emails, receive a fax, to make jobs (and life) easier.
If you’d like to learn more about how to implement unified communications, we’re happy to help. Perhaps start with a 10-15-minute chat? Contact us at Cirrus IT Services to discuss unified communications further.
This blog article by Cirrus IT Service is adapted with permission from The Technology Press.