Fully Functional 3CX Cloud-Based Telephones

Beyond the frustration of having a poor landline connection, this lack of satisfaction with your telephone system can cost in productivity and loss of business. If you understand the issues all too well, then take a look at the MGA Crane Hire recent experience.  They now have fully functioning 3CX cloud-based VoIP telephones on site.

MGA Crane Hire is a client-focused business, providing a one-stop-shop for lifting requirements. The company has excellent levels of quality, safety and service and is one of the leading providers of mobile crane hire and contract lifting services in the UK.

Based at an old scrap heap site in Manchester, the only internet is via a fixed-line connection operating at a maximum of 1Mbps download speed, and 0.5Mbps upload speed. Slow, intermittent, unreliable access is not adequate for the extra load demanded by modern phone systems. Reliable call quality and flexible call handling are business-critical for MGA.

Gareth Tinsley MGA Business Development Manager comments, ’As a trusted partner for our IT support, we asked Cirrus IT services to help us find a solution to our telephony issues. We are delighted with the results. The new phone system offers the reliability and flexibility to take extension calls wherever we go.’

Cirrus created a 3CX based solution using a 4G mobile internet connection with a 3CX Session Border Controller to deliver a VoIP system to connect fully functional 3CX Cloud Based Telephony.

Most VoIP systems will not work reliably over a 4G connection, but the 3CX SBC provides better connectivity between the Cloud-based telephone system (PBX) and the site. A 3CX based solution delivers a fully functional VoIP system. The new system has the flexibility and reliability to decrease the phone bill, provide free inter-office and site calls and offers the ability to take calls wherever!

If you would like to know more about the Cirrus ITS advanced 3CX qualifications and extensive experience of 3CX systems, then please get in touch. Whatever your industry, however many telephones you need and whatever the telephony issues, we are happy to help you to find a working solution.

Stay Systems Safe with Patch Management

In the two years since the May 2017 large scale cyber-attack called WannaCry there has been much publicity about the widespread mayhem that cyber attacks can cause across many thousands of organisations worldwide. Since that time, we’ve seen an increase in the number of organisations asking about our Managed Service. With the benefits of multiple layers of security, our customers have accurate spam filters, antivirus, antimalware, filtering, content control, firewalls and more.

Patch management is the most common type of IT service offered by managed service providers (MSPs). After all, patch management is an effective way to strengthen security. We thought it would be a good time to talk about why patch management is so important. With Microsoft end of support for Windows 7 looming, business owners will be stuck without security patches after January 14th2020.

What is Patch Management?

Put simply for anyone reading this blog who doesn’t manage IT; patch management adds changes to existing software to add up-to-date security functions. Using a patch is used to address a specific bug or cyber attack; it’s often called a fix.

Why Outsource Patch Management?

For any IT managers looking to justify spending a part of their IT budget on keeping track of addressing IT threats, patch management is vital. Depending on the number of workstations and system involved, it can be a full-time job for someone hands-on. Fortunately, a managed services provider can deliver the service remotely.

Our monitoring processes discover latest vulnerabilities every day. We receive releases of critical patches from worldwide security experts and implement patches as soon as they are available.

We know from experience that reserving work related to core business needs and business specific IT issues is best for organisations own in-house IT team.

How to Find the Best MSP for you.

Many MSP providers claim to have excellent patch management programs. We’re happy to provide proof, customer testimonials, industry certificates. And you can see from our track record of growth, that our customers refer other business owners to us.

For an MSP to trust, please do contact us for more information.

When virtualisation and a VM backup is right for your business

When reaching a decision that virtualisation is right for your business, you’ve taken lots of factors into account. You’ve looked at desktop computer volumes – laptops and remote working – the amount of storage capacity required – server capacity plans – network infrastructure and bandwidth demands. You’ve weighed up the pros and cons of all the issues. Virtualisation helps lots of businesses save money by optimising systems.

You need to shop around for the right products

Working with many businesses gives us unique insight. Our IT support team keep accurate logs of everyday problems as they occur. We have years of experience about what business managers needed most. We know that virtualisation isn’t limited to large organisations. All businesses of all sizes can benefit.

Products that help create a stable and secure working environment are the products we like best. We use a variety of tried and tested solutions. We look at the technology you already have. We help guide best-fit solutions based on requirements.

Backup operating procedures are critical, whether it’s a full virtual Infrastructure backup or a few files on a laptop. We help guide the best fit solution based on your requirements. When you’re shopping around for the right products, talk to us.

With a single virtualised environment you can perform a backup archive and recover easily and quickly. Reducing all your desktop management stresses saves both time and money. Managing, securing and upgrading centrally, makes it easier to keep your IT systems secure.

We recommend Altaro VM Backup

Altaro VM Backup feature-rich backup solution is seamless backup and restore software for both Hyper-V and VMware-based virtual machines. You can boot from backup with the assurance of the backup integrity. You have control of the rapid restore options. You set the personalised backup plan to suit your infrastructure needs. We also want to emphasise that the Altaro VM Backup affordable price doesn’t mean lack of features. You get deduplication, compression algorithms, offsite backup options and continuous WAN-optimised copies. You get a great backup solution packed with powerful performance and value.

Want to know more?

Please have a chat with us. You can call, email or complete our online contact form at any time.

We also have a dedicated Product Page here: https://www.cirrusits.co.uk/altaro-virtual-machine-backup/

Problem free IT

Imagine a day of your valuable time fully focussed on the day-to-day running of your business. Would you put worrying about IT issues on your ‘to do’ list?

Adding value to your business is your focus. Reliable, predictable support costs are central to your business planning and cash flow. Guaranteed service level agreements (SLAs) guarantee you get what you pay for.

Comprehensive IT Managed Service & Support makes the difference.

Your staff need responsive, stable, high-performance business technology.

Can your staff work without access to PCs or laptops?

What if data is stolen or confidential information passed to competitors? How much would this cost you?

Would your business cope without an internet connection?

What if something went wrong with emails?

Trustworthy Managed Service Providers monitor your infrastructure and proactively resolve issues to stop the drop in performance or faults. Get problems fixed before you even knew they existed.

Your competitive advantage is essential.

As well as essential best practice in the fast-moving IT environment, your dedicated team of experts are aware of areas that offer a competitive advantage.  You can rely on Managed Services & Support staff being fully current and focussed on IT cloud solutions all day, every day.

Some tech just keeps the lights on. Other tech products and IT applications contribute directly to business success. A Managed Service Provider helps you spend more on the areas that matter most resulting in a better business.

The best road-map guide

Planning changes in your infrastructure with expert help is one of the best ways to ensure your business resilience. You don’t want to pay for over expensive on-premises equipment on your route to success.

Suitable for IT Managers and Business owners alike

IT professionals face more business pressure than ever before as threats to networks emerge daily. Managing IT inefficiencies are stressful enough without preventing data breach and monitoring infrastructure threat. A compliance audit is also high on the priority list since GDPR. Some tools allow you to manage, monitor and secure your network remotely. A state-of-the-art comprehensive security platform collects intelligence across millions of sources to alert issues before they occur. You can get the information presented to you as an actionable list so that you can work smarter.

If you want to see a full guide of all the features, you can read more here:  https://www.cirrusits.co.uk/managed-service-support/  or contact us to discuss your specific business requirements. We look forward to hearing from you  https://www.cirrusits.co.uk/contact-us/

Trouble with your Internet Connection?

Having trouble with your internet connection? We know just how frustrating this can be. It happens from time to time. Finding out what’s going on is vital to your business operation. Being able to fix it quickly is even better.

Checks that you can do

Strange as it sounds, start by checking your network connection. Sometimes what might seem like an internet network problem is simply a network connection that’s been unplugged by mistake. Check that any Wi-Fi access points, routers or modems have power. Look for the simple answers first. You never know who has been looking for a spare plug!

You can also check to make sure that your devices are trying to connect to the right access point. Remember that if you change your access point authentication password, you’ll need to update all your devices. Think back to the last time you used your device, laptop, tablet, etc. Has the password changed since then?

And finally, check once and then check again. We regularly get support email requests, only to receive another one a few minutes later says ‘Oops, sorry, my mistake!’

Still no network?

Ok, so you’re sure everything looks right but still no network? It’s finally time look at your Internet connections. And the good news – if you are one of our internet connectivity customers, we have a new handy tool for you to check if there are any network wide issues that could be affecting your services. Use another device like a mobile phone or tablet to visit our status page:

http://status.cirrusits.co.uk/

The Internet

The next step is to see what your Internet connection looks like. We know people hate to hear this, but – unplug your router or modem, wait for a minute and then plug it back in. If you call us, we’ll have to ask you to do this anyway. Sometimes devices just need to reset themselves and this is the quickest and easiest way to do it. If you’re still not on the net, please log it with us.

Internet running, but still slow?

If your Internet is running, but it’s being slow, you can now run a speedtest that will automatically record the results in your account.

http://speedtest.cirrusits.co.uk

Please note that this page only works if you have your internet connection through us, if not you will see something like this screen instead:

At Cirrus ITS the team are always happy to help. You can log a support request with us at any time here:

https://support.cirrusits.co.uk

How to achieve business growth with excellent customer service – all at the same time

Are you limiting business growth to match operational service capacity? Achieving 100% positive customer feedback month on month isn’t easy. How do you grow your business without growing your overheads? How do you meet an increase in demand without additional staff costs? Boosting enthusiasm with new talent while retaining upskilled current staff is a reality at Cirrus IT Services. A new apprentice has brought a renewed energy to our team. Engaging with community projects has also had the same effect. In a series of blogs, we’ll feature the people, the places and the community organisations that we like to support. This Blog is written by our talented young apprentice Tom. In it, he shares his thoughts on Teamwork, Young attitudes to IT, Apprentices and customer service. Tom explains that teamwork in an IT-based workplace is of utmost importance. Continue reading

Want To Retain Staff? Think Technology.

I have worked with over seventy businesses during the last three years. A common theme has been about keeping their people motivated and engaged. I always ask, ‘Have your people got the tools to do their job to the best of their ability?’ The conversation often involves looking at how technology is used. The invention of computers and development of wireless communication have all altered the way we do business. Technology has helped to improve business in a number of different ways; from easier field based working to the move away from the 9 to 5. New working models are due to the accessibility of the office through various technological platforms and applications. Technology expands the reach and efficiency of many forms of internal and external business communication. The ultimate motivation is to do things faster than you could without technology. Continue reading

Does your customer data work for you?

Businesses that have robust reporting on their customer databases can predict future trends. Data queries can be used to manage marketing, promotions, export email addresses or prepare shipping labels for example. Get the query wrong, and the business plans will be wrong too. Here is a specific example provided by our latest Guest Blogger Paul Milligan from CarLand.   Continue reading

Will your business systems be fit for purpose in 2020?

Technology continues to transform our lives at home and work. As with all change, the rate of adoption varies between people and business owners alike. Working with and speaking to hundreds of business owners, the general consensus is that in the next three years the ‘digital divide’ between businesses that embraced it and those that don’t will be at a critical point. Continue reading

Recent traffic to our blog has more than doubled! Time to share some guest blogs.

Seeing the positive impact that regular social media posts can achieve has inspired us. Now some fantastic local business people have accepted our request to guest blog. All our best connections have valuable information to share. We know that guest blogging is mutually beneficial. The blogger gets new followers – possibly even new business – while we gain a fresh perspective. Our best guest blogs, however, will be about the value the blogger can bring to our audience. The know-how and expertise of our bloggers will get your heads nodding or raise questions. Our intention is to help. There should be facts and proof to back up the arguments and allow you to make informed decisions. Living in the age of short attention spans and bite-sized content, we all see lots of content every day. Read the brief intro on each guest blog to know whether it is for you or not. Oh, and hopefully our guest bloggers can supply some great visuals for a quick decision about what to read. Not all our blogs will be relevant to you. You can be sure of some variety in our content list. Please do share the blog link if you think it will help other business owners.