Author Archives: Scott Magee

Problem free IT

Imagine a day of your valuable time fully focussed on the day-to-day running of your business. Would you put worrying about IT issues on your ‘to do’ list?

Adding value to your business is your focus. Reliable, predictable support costs are central to your business planning and cash flow. Guaranteed service level agreements (SLAs) guarantee you get what you pay for.

Comprehensive IT Managed Service & Support makes the difference.

Your staff need responsive, stable, high-performance business technology.

Can your staff work without access to PCs or laptops?

What if data is stolen or confidential information passed to competitors? How much would this cost you?

Would your business cope without an internet connection?

What if something went wrong with emails?

Trustworthy Managed Service Providers monitor your infrastructure and proactively resolve issues to stop the drop in performance or faults. Get problems fixed before you even knew they existed.

Your competitive advantage is essential.

As well as essential best practice in the fast-moving IT environment, your dedicated team of experts are aware of areas that offer a competitive advantage.  You can rely on Managed Services & Support staff being fully current and focussed on IT cloud solutions all day, every day.

Some tech just keeps the lights on. Other tech products and IT applications contribute directly to business success. A Managed Service Provider helps you spend more on the areas that matter most resulting in a better business.

The best road-map guide

Planning changes in your infrastructure with expert help is one of the best ways to ensure your business resilience. You don’t want to pay for over expensive on-premises equipment on your route to success.

Suitable for IT Managers and Business owners alike

IT professionals face more business pressure than ever before as threats to networks emerge daily. Managing IT inefficiencies are stressful enough without preventing data breach and monitoring infrastructure threat. A compliance audit is also high on the priority list since GDPR. Some tools allow you to manage, monitor and secure your network remotely. A state-of-the-art comprehensive security platform collects intelligence across millions of sources to alert issues before they occur. You can get the information presented to you as an actionable list so that you can work smarter.

If you want to see a full guide of all the features, you can read more here:  https://www.cirrusits.co.uk/managed-service-support/  or contact us to discuss your specific business requirements. We look forward to hearing from you  https://www.cirrusits.co.uk/contact-us/

Trouble with your Internet Connection?

Having trouble with your internet connection? We know just how frustrating this can be. It happens from time to time. Finding out what’s going on is vital to your business operation. Being able to fix it quickly is even better.

Checks that you can do

Strange as it sounds, start by checking your network connection. Sometimes what might seem like an internet network problem is simply a network connection that’s been unplugged by mistake. Check that any Wi-Fi access points, routers or modems have power. Look for the simple answers first. You never know who has been looking for a spare plug!

You can also check to make sure that your devices are trying to connect to the right access point. Remember that if you change your access point authentication password, you’ll need to update all your devices. Think back to the last time you used your device, laptop, tablet, etc. Has the password changed since then?

And finally, check once and then check again. We regularly get support email requests, only to receive another one a few minutes later says ‘Oops, sorry, my mistake!’

Still no network?

Ok, so you’re sure everything looks right but still no network? It’s finally time look at your Internet connections. And the good news – if you are one of our internet connectivity customers, we have a new handy tool for you to check if there are any network wide issues that could be affecting your services. Use another device like a mobile phone or tablet to visit our status page:

http://status.cirrusits.co.uk/

The Internet

The next step is to see what your Internet connection looks like. We know people hate to hear this, but – unplug your router or modem, wait for a minute and then plug it back in. If you call us, we’ll have to ask you to do this anyway. Sometimes devices just need to reset themselves and this is the quickest and easiest way to do it. If you’re still not on the net, please log it with us.

Internet running, but still slow?

If your Internet is running, but it’s being slow, you can now run a speedtest that will automatically record the results in your account.

http://speedtest.cirrusits.co.uk

Please note that this page only works if you have your internet connection through us, if not you will see something like this screen instead:

At Cirrus ITS the team are always happy to help. You can log a support request with us at any time here:

https://support.cirrusits.co.uk

Recent traffic to our blog has more than doubled! Time to share some guest blogs.

Seeing the positive impact that regular social media posts can achieve has inspired us. Now some fantastic local business people have accepted our request to guest blog. All our best connections have valuable information to share. We know that guest blogging is mutually beneficial. The blogger gets new followers – possibly even new business – while we gain a fresh perspective. Our best guest blogs, however, will be about the value the blogger can bring to our audience. The know-how and expertise of our bloggers will get your heads nodding or raise questions. Our intention is to help. There should be facts and proof to back up the arguments and allow you to make informed decisions. Living in the age of short attention spans and bite-sized content, we all see lots of content every day. Read the brief intro on each guest blog to know whether it is for you or not. Oh, and hopefully our guest bloggers can supply some great visuals for a quick decision about what to read. Not all our blogs will be relevant to you. You can be sure of some variety in our content list. Please do share the blog link if you think it will help other business owners.

How to choose the right size Backup Solution for your Business

When it comes to backups, it’s certainly not a case of one size fits all

There are so many great options available, so how do you know which is best for you and your business?

Should you be using cloud or on-site storage, image or file-based backups?

Here’s my practical, simplified guide about what you need to consider and why.

First, let me explain two critical backup measurements – Restore Point  – Restore Time. Continue reading

What is “The Cloud”?

This phrase “The Cloud” has become so commonplace over recent years that many people are now afraid to ask what it is. As the technology is talked about all the time, most believe that they should already know all about it, so think that asking would make them look silly or uneducated.

Continue reading

Our Cloud Just Got Bigger

Since we started trading last year, our product and service portfolio has grown along with customer demand so that we can achieve our aim of being “The High-Flying Cloud Company providing everything you could ever need in the IT & Communications world”.

The graphic above shows just some of the products and services we can now offer.

Our philosophy of Sales through Service has proved a massive success with our customers and as such we are extremely proud to announce our expansion with the opening of our new office in Chadderton, Oldham.

Situated in the new Chadderton Business Park at Junction 21 of the M60, this new office gives us great accessibility to the M60, M66 and M62 motorway networks and places us within easy reach of most of the North West’s major town’s and cities.

Thank you to all of our fantastic customers for supporting us and we promise that we will not relax our efforts to keep providing you with the excellent service you have come to expect, no matter how much we grow.

If you spend a few thousand pounds on a telephone system, how much do you expect to pay everytime you add a phone to it?

If the answer’s £0 then you need to speak to us!

The biggest telephone system suppliers, such as (but not limited to) Avaya, Cisco, Mitel, Samsung & Panasonic all charge device license fees for each phone you connect and in most cases for each SIP trunk you add to your system too.

Sometimes the device licenses are as expensive as a modern IP phone so you pay twice every time you want to add an extension, once for the phone and once for the license.

Our solution is different, you’re not tied to a single brand of telephone, you don’t pay for licenses for adding devices and you don’t pay to add SIP trunks either.

You also get all of the useful features that the others offer with a few extra ones thrown in too:

Continue reading

It’s here!! The IQ PBX business phone system

Here at Cirrus IT Services we are proud to announce that the IQ PBX small to medium size enterprise phone system has landed in our product portfolio.

You’re probably asking what this means for you? Well it means that there is a new easy to use, cost effective, slim line phone system ready to be installed in your business that will support all of your day to day connectivity such as voice mail to e-mail, ISDN, PSTN, Mobile and SIP connectivity, Call Queuing, Auto Attendant and many many more, you can even send SMS messages (texts) from your desk phone and add Skype integration as standard.

Unlike other phone systems you don’t need to buy licenses to add phones or SIP trunks in the future, once you’ve bought the system, you can grow your business safe in the knowledge that your communications platform will grow with you, without adding further costs.  Compare this to Avaya, Cisco and Mitel systems and you’ll see the massive savings that can be made without sacrificing features or functionality.

The IQ PBX also has its own Call logging software, Inbuilt call recording over all lines, Hotel reporting software and soft client software that connects to your desk phones.

You can utilise any SIP compatible IP phones with this system but we recommend the IQ TX150 and IQ TX170 handsets which are designed to work best with it or you can use any Yealink phones, as we offer a lifetime warranty on most Yealink models.

To find out more about the IQ PBX please click the link or get in touch with us at Cirrus IT Services and we will be more than happy to help, we can even provide an on-premises demo for you to see the benefits for yourself.

Yealink T21PN Overview

The Yealink T21PN IP phone is a cheap but feature rich, easy to use IP phone. Some of the awesome features of this cool looking phone include.

HD Voice: HD Codec, HD speaker, HD handset,132 x 64-pixel graphical LCD,2 VoIP accounts,Dual 10/100 Ethernet Ports, integrated PoE.Full Duplex speakerphone,Headset Port,Wall mountable,XML/LDAP remote phonebook. The T21PN is also compatible with this accessory Yealink YHS32 lightweight, noise cancelling over-the-head monaural headset.

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We also include a lifetime warranty with the T21PN phone also so you don’t have to worry about a replacement should it go faulty, I mean it must be good for us to put a lifetime warranty to it …. Right?

If you wish to ask any questions about this product then please contact us and one of our team will be more than happy to help.

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