Many describe a Managed Service Provider (MSP) or Managed Service Support Contract as an insurance policy for IT equipment. The truth is that a good MSP Contract is so much more than an insurance policy.
An MSP contract is a fixed-term monthly fee covering support for any technology equipment specified.
As your plan will cover you for the support needed to rectify tech problems, it is similar to an insurance policy.
With insurance, however, if nothing happens throughout the policy term, you don’t have anything to show for your money. You only see the benefit when you have a problem. But why would you want issues or problems to get value for money?
With an MSP contract, you don’t need problems to start seeing real value. Right from the start and throughout the policy term, you get all the software licences you need for each product covered.
Our MSP package includes Remote Monitoring and Management, Mail filtering and a Security Suite including Firewall, Antivirus, Antimalware, Content Filtering, Device Control, Network Protection and more.
Your MSP provider should pro-actively work in the background to prevent issues before they occur.
For example, our Mail Filter protects from Spam and includes two different Antimalware Engines. Adding layers of security for inbound and outbound mail makes practical sense.
All our MSP customers receive regular updates. The entire protected inventory list of checks carried out regularly on each device is reported on a regular basis.
There are two types of checks, frequent recurring checks and daily safety checks.
The daily safety checks examine each machine and verify that the security software is operating and up to date. A critical events log monitor alerts you to failed login attempts, your physical disk health status and more.
Frequently recurring checks can run as often as every 5 minutes. Checking for available disk space, monitoring performance, watching critical services on machines an automatically, restarting if necessary and providing data on missing patches and updates are examples of the support provided.
The latest technology reduces security risks with optimal cybersecurity.
All our MSP customers have an agreed Service Level Agreement (SLA) and a help desk system accessible by email, online or by telephone.
If you are the allocated administrator for a company MSP contract, you will be able to log in to our help desk portal to view all tickets logged by your employees. A full audit trail of the life of each ticket shows you – with transparency – precisely what you’re getting for your monthly subscription fee.
Our Managed Service employees are expert, highly qualified and experienced. They only give you the best possible service. They are up to date with industry techniques to update your IT, make sure that you have secure networks infrastructure and that you are happy with the service that you receive.
Outsourcing your IT services allow you not only to save money but in the long-term to streamline monthly costs.
We work closely alongside you, offering quick response and proactive support every time you need it. If you realise the importance of appropriate technological infrastructure to manage your information successfully, then an MSP is for you.
As you can see, an MSP contract is so much more than insurance. It gives you complete peace of mind at an affordable fixed, predictable monthly cost. To find out more contact us at [email protected]