Tag Archives: #WFH

We’re here when you need us

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Responsible businesses like ours are following UK government advice and working from home. Luckily for us, the extended lockdown period (due to the COVID-19 pandemic) doesn’t pose any real changes to our working week.

Operating IT services & IT support via cloud-based systems makes remote working more accessible. Rather than talking face to face at our desks, we’re chatting on Microsoft Teams.

Some of our customers required a lot of help to set up home working for the first time. Despite the massive increase in workload over the last few weeks, the Cirrus ITS team has responded very well. Helping all of our existing customers – without extra charges – has been our way to support local businesses throughout the economic uncertainties. Some of our competitors have charged up to £50 to configure handsets for home working!

The volume of new support requests is now reducing. Our ticketing system is working well, and we’re very much back to business as usual. If you need help during this challenging time, then please do contact us by email, phone or online chat. We are here when you need us most!

Keep checking our Blog and Social Media posts as we publish news, information and tips regularly.

I’d also like to take this opportunity to thank all key workers and NHS staff. We are very grateful to everyone who is working tirelessly to allow us to stay safe and stay indoors.

ThanksNHS

Productive Remote Working for Businesses

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If your phone system does not support home working features, don’t panic, we can help!

To help fellow businesses survive and thrive through the Covid-19 Pandemic, we are now offering complete full-featured 3CX telephone systems with a free standard license on a 1-month contract. Your remote working solution takes just a few hours to setup. You can then work at home during Cornovirus self-isolation advice, as a temporary short-term or permanent solution.

Staff can work remotely using Mac, Windows, iOS or Android applications as their desk phones from anywhere with an internet connection. The Standard license allows users to take advantage of Web Conferencing, Remote Classroom, Chat/Messaging, Document Sharing and apps for MAC, Windows, iOS & Android.

Presenting your real company telephone number when you dial out shows people who you are when you call. We set up a temporary number to divert your current system to for seamless outbound calling. If they return the call, it will go to your existing system and then redirect to your new temporary number automatically.*

You can choose how many concurrent calls you need to determine how many “Trunks” you need. Each Trunk is just £9.95 + VAT per month and includes all UK standard Mobile and Landline minutes (Fair Usage Policy applies)**

The setup fee is just £90.00 + VAT for the telephone system and £9.95 + VAT per Trunk (payable in advance).

*Your current call provider may charge for forwarded calls to your new temporary number.

**Fair Usage Policy: Unlimited calls to UK landline numbers starting 01, 02, and standard UK mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services & all other numbers. The maximum call time is 60 minutes per call. Service must be applied on all SIP Trunks supplied. This service must not be used in conjunction with any automated dialling services, or where outgoing traffic exceeds 75% of the entire traffic volume and mobile traffic must not account for more than 50% of the entire traffic volume. The service can be removed / modified at any time if the provider feels that the traffic profile is outside of the good intention to which the service is provided or that the continual use of the service within the current profile may place the seethe suppliers service and or resources at risk of providing a reduced capacity service to other clients.