Tag Archives: #ITSupport

Planning for the new normal

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Preparing for recovery

Now is a perfect time to start preparing for recovery with the end of lockdown in sight. Consider this week as one of the last few self-isolation weeks, so that you can bounce back when things begin to return to some form of normality.

Company managers are thinking about cutting costs without cutting corners. Is your goal to increase functionality while making costs savings? Many businesses have seen a negative impact from the COVID-19 Pandemic. Perhaps businesses producing toilet rolls and hand sanitiser are poised to start spending on diversifying to achieve further growth! Most are looking to evaluate their ongoing monthly expenditure.

How we can help

Communications

Discover how to make changes to your business IT infrastructure & communications for future value and success.

Our communications solutions can save you up to 80% on your telephone bills. There are no upfront costs on a 3-year agreement, so you can start saving straight away.

With a unique to the UK implementation of the 3CX unified communications system, we offer one of the most feature-rich and easy to use options currently available.

3CX gives you access to features like Web Conferencing, Remote Classroom, Remote Training, and Customer Relationship Management (CRM) integration so you can start to work smarter and more efficiently from anywhere. Intelligent apps on your own choice of smart devices can keep your communication lines open wherever you are. There is no need for additional equipment. We help you set up the 3CX App for your Android or iOS phone or tablet, so you’re good to go!

IT Support

Cirrus IT Services (UK) Limited have offered an all-inclusive managed service product for many years.

Our customers will tell you how our product gives complete protection and support to their businesses. Eliminating unexpected high bills with clear, consistent, and predictive costs allow for better cash flow management. While many businesses in our area have copied a service structure model in the last five years, they charge for extra things like reconfiguring a phone for remote working (at £50 a time). We most certainly do not! We know how to offer customers the best value and will continue to do so.

Cloud

Who better to provide cost-saving cloud-based services for you? For example, you can get Microsoft 365 from us on a monthly subscription that costs less than buying directly from Microsoft! Cirrus ITS focus on cloud-based services (hence the cirrus cloud name).

Cloud-based Virtual Machine backup solutions are from just £7.50 a month – per VM and cloud desktops and infrastructure of all sizes depending on need. Gain the advantage of predictable monthly costs. Cloud-based services are always up-to-date with the latest features. With little or no capital expenditure, you are up and running quickly.

Why us?

The Cirrus IT Services team are proud to receive 100% positive feedback from customers every month.

100% customer focus allows our customers complete peace of mind. Most new business arrives via recommendations.

You can review our prices knowing that we only sell (or recommend) products suitable to your individual business needs.

We offer a single point of contact for your Cloud, IT & Communication needs so that you can focus on your business. We’ll be your trusted partner in helping you develop and improve your infrastructure. We take responsibility if you have any issues and resolve them within agreed SLA’s.

Have a look at some of our recommendations and case studies online for more information.

If you would like to start a conversation on how we can help your business thrive, please email us at hello@cirrusits.co.uk

Using our Ticketing System for Support during the Covid-19 Pandemic

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Just like every other business, we are not immune to the effects of this virus ourselves. We may end up with reduced staff numbers at times. Still, we will continue to provide support to all our contracted customers.

To help us maximise our resources as best as we can, please consider the following:

  • All tickets logged with us are prioritised based on impact and urgency.
  • The best way to log an incident or request is to email support@cirrusits.co.uk with a brief description in the subject line and a more detailed description in the message body.
    • Please provide as much information as you can, including screenshots of the problem and any error message if applicable.
    • Specific information helps us assign the most appropriate engineer to reduce the need to ask questions.
  • Please report urgent requests by telephone on 0 33 33 056 520

We only ask this as our engineers will be working their way through all of the outstanding tickets by priority. When the phone rings, they have to stop what they are doing to answer the call and then log a ticket on the caller’s behalf, before returning to their current assigned ticket.

When there are so many tickets at once, this can significantly delay our response.

Using the email address or website logs and assigns your ticket to the queue automatically.

  • Expect an acknowledgement email with a ticket number. Our service team tracks your ticket for you and notifies engineers.
    • We will keep you up-to-date with progress via the email address you use to log your ticket.

Simply select the SUPPORT menu option or go directly to the support portal login page here https://support.cirrusits.co.uk

  • Please do not contact engineers directly as they may not be available, and we may have somebody else that can help you instead of waiting for a specific individual.
  • You will receive an email with an explanation of the resolution to any problem.
  • 24-hours after a resolution, the ticket status automatically changes to Closed.

In Summary:

Our regular opening hours are Monday to Friday 09:00 until 17:00 Excluding Bank Holidays, but you can log a ticket with us at any time on the website or by email.

Help Desk Support Email: support@cirrusits.co.uk
Sales Email: sales@cirrusits.co.uk
Telephone: 0 33 33 056 520
Website: https://www.cirrusits.co.uk
Accounts Email: accounts@cirrusits.co.uk

We are very fortunate as a business to be 100% Cloud-based so that we can react very quickly. Working remotely, when required, has little or no impact on our service.

We are currently almost at full strength but are very aware that this can change very quickly. We ask that you help us to keep our service available to everybody by following these guidelines.

Thanks in advance for your co-operation and understanding

Scott Magee

Managing Director

Cirrus IT Services (UK) Limited

We will always keep our blog updated with the latest information so please check back regularly.

Productive Remote Working for Businesses

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If your phone system does not support home working features, don’t panic, we can help!

To help fellow businesses survive and thrive through the Covid-19 Pandemic, we are now offering complete full-featured 3CX telephone systems with a free standard license on a 1-month contract. Your remote working solution takes just a few hours to setup. You can then work at home during Cornovirus self-isolation advice, as a temporary short-term or permanent solution.

Staff can work remotely using Mac, Windows, iOS or Android applications as their desk phones from anywhere with an internet connection. The Standard license allows users to take advantage of Web Conferencing, Remote Classroom, Chat/Messaging, Document Sharing and apps for MAC, Windows, iOS & Android.

Presenting your real company telephone number when you dial out shows people who you are when you call. We set up a temporary number to divert your current system to for seamless outbound calling. If they return the call, it will go to your existing system and then redirect to your new temporary number automatically.*

You can choose how many concurrent calls you need to determine how many “Trunks” you need. Each Trunk is just £9.95 + VAT per month and includes all UK standard Mobile and Landline minutes (Fair Usage Policy applies)**

The setup fee is just £90.00 + VAT for the telephone system and £9.95 + VAT per Trunk (payable in advance).

*Your current call provider may charge for forwarded calls to your new temporary number.

**Fair Usage Policy: Unlimited calls to UK landline numbers starting 01, 02, and standard UK mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services & all other numbers. The maximum call time is 60 minutes per call. Service must be applied on all SIP Trunks supplied. This service must not be used in conjunction with any automated dialling services, or where outgoing traffic exceeds 75% of the entire traffic volume and mobile traffic must not account for more than 50% of the entire traffic volume. The service can be removed / modified at any time if the provider feels that the traffic profile is outside of the good intention to which the service is provided or that the continual use of the service within the current profile may place the seethe suppliers service and or resources at risk of providing a reduced capacity service to other clients.