Tag Archives: #Nelson

What’s the best way to back up your work?

CirrusITS Backup pic1

Millions of remote workers throughout the UK are asking the question, ‘What’s the best way to back up your work?’ A simple, reliable backup is more critical than ever.

SharePoint

Do you use SharePoint already? If you do, that’s great! You can store your documents and data just as if you were at your business premises.

Organisations configure SharePoint (integrated with Microsoft Office 365) to manage content, knowledge, and applications. Secure sharing helps teamwork and efficiency. The seamless collaboration of backed up data allows for productivity benefits. Data is available to authorised personnel using PCs, Macs, and mobile devices.

Data Security

If you are using a company PC, Mac or mobile, then it’s slightly easier to remember to back up your device as you would at the office. You can either use your VPN connection or your remote desktop.

If however, you are using one of your own devices for work, be extra careful.

Only use encrypted Wi-Fi for business data. Do not use Wi-Fi that is open for all to access. If you’re working from home, make sure your home Wi-Fi network is secured – all home routers support encryption.

Use strong authentication to access your device. Now is a good time to think about the passwords you use. It’s a good time to upgrade to secure your passwords. Make sure each device that you use is up-to-date. Security updates are important. Also, install the latest versions of antivirus and antimalware programs. Make sure that your data security protection software is actively running. Use a modern browser, and make sure you’re running the latest version.

Store your files in a secure cloud location. Your laptop, your local drive or removable media might not be safe enough. Make sure that if you save to a synchronised back up storage service like DropBox or OneDrive that you don’t download a copy of sensitive files to your home computer.

Check that you have the tools and security protection that your company demand. Check your company Information Security Policies. Keep your company data safe at all times.

Whenever possible use web versions of apps, such as Word, Outlook, and Excel. When you use the web versions, your data stays on the server  – not your local device.

Stay in touch

Stay in touch with your company IT services team while you work remotely. There might be new tools for you, or they may need your help. If you don’t understand something, then ask. If you suspect compromised data, notify your IT support staff immediately. Limit the damage by starting an investigation quickly.

Be Vigilant

Now more than ever is the time to be vigilant. Resist the temptation to store data offline on your own devices. Review and get approval for your data back up processes. Ask your IT services team or escalate to your line manager if you are not sure what to do.

Using our Ticketing System for Support during the Covid-19 Pandemic

call centre 4246672 640

Just like every other business, we are not immune to the effects of this virus ourselves. We may end up with reduced staff numbers at times. Still, we will continue to provide support to all our contracted customers.

To help us maximise our resources as best as we can, please consider the following:

  • All tickets logged with us are prioritised based on impact and urgency.
  • The best way to log an incident or request is to email support@cirrusits.co.uk with a brief description in the subject line and a more detailed description in the message body.
    • Please provide as much information as you can, including screenshots of the problem and any error message if applicable.
    • Specific information helps us assign the most appropriate engineer to reduce the need to ask questions.
  • Please report urgent requests by telephone on 0 33 33 056 520

We only ask this as our engineers will be working their way through all of the outstanding tickets by priority. When the phone rings, they have to stop what they are doing to answer the call and then log a ticket on the caller’s behalf, before returning to their current assigned ticket.

When there are so many tickets at once, this can significantly delay our response.

Using the email address or website logs and assigns your ticket to the queue automatically.

  • Expect an acknowledgement email with a ticket number. Our service team tracks your ticket for you and notifies engineers.
    • We will keep you up-to-date with progress via the email address you use to log your ticket.

Simply select the SUPPORT menu option or go directly to the support portal login page here https://support.cirrusits.co.uk

  • Please do not contact engineers directly as they may not be available, and we may have somebody else that can help you instead of waiting for a specific individual.
  • You will receive an email with an explanation of the resolution to any problem.
  • 24-hours after a resolution, the ticket status automatically changes to Closed.

In Summary:

Our regular opening hours are Monday to Friday 09:00 until 17:00 Excluding Bank Holidays, but you can log a ticket with us at any time on the website or by email.

Help Desk Support Email: support@cirrusits.co.uk
Sales Email: sales@cirrusits.co.uk
Telephone: 0 33 33 056 520
Website: https://www.cirrusits.co.uk
Accounts Email: accounts@cirrusits.co.uk

We are very fortunate as a business to be 100% Cloud-based so that we can react very quickly. Working remotely, when required, has little or no impact on our service.

We are currently almost at full strength but are very aware that this can change very quickly. We ask that you help us to keep our service available to everybody by following these guidelines.

Thanks in advance for your co-operation and understanding

Scott Magee

Managing Director

Cirrus IT Services (UK) Limited

We will always keep our blog updated with the latest information so please check back regularly.